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Good Practice Guide for Incident Management.
Dokument má 110 stran a obsahuje následující kapitoly:
- Management Summary
- Legal Notice
- Aknowledgements
- Introduction
- Framework
- Roles
- Wokrflows
- Incident Handling Process
- Policies
- National and International Cooperation
- Outsourcing
- Presentation to Management
- References
- Annexes + Index